FAQ
FAQ
Once you’ve completed your purchase, we’ll send you a confirmation email with the purchase information to your given email.
Pre-shipment process
All items in the store may take 3 to 5 business days to process. Please add processing time to your shipping estimate below.
Check the table below for the approximate time of delivery. Note that delayed delivery can occur due to holidays, customs, weather conditions, social events, temporary technical issues, or unexpected pandemics.
Please be noted that:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information
Remember, you can’t cancel or modify your order if it has progressed to an advanced preparation status.
Sometimes shipping time varies due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Weather conditions
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
If the order arrives in your country and...
The customer refuses to accept the package
A number of attempts are made in the country of destination to deliver the package. Carviti reserves the right to abandon the package(s) and will not be responsible for any refund.
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.
If for whatever reason your goods don't arrive within 30 days, you will be refunded up to 100% order value for that item.
Currently, all Carviti products are shipped from our overseas warehouses. Please allow 3–4 weeks for delivery, although we’ve recently seen much faster shipping times. Delivery times mainly depend on customs clearance, which varies by country.
You can only cancel your order within 5 hours from purchasing time of the same day.
Since all of our products are not made in advance and are only produced after your payment is successful, we seek your understanding and patience in waiting for a product's delivery. Each of our products follows a strictly scheduled time, therefore, kindly reach out to our Customer Support Department via our Help Center: here to check on your order processing time in urgent situations.
For Cancellation Allowance time in detail, visit our Return & Refund Policy.
If you realize you have made an error, simply contact us Here within 9 hours after the purchasing date.
In case the shipping address is incorrect but the item has been already on the shipment, please follow the step below:
- Follow your order via the tracking link closely
- Once your tracking number is active or the item arrives at the Post Office (P.O), kindly contact and provide P.O with your tracking number and request address changes.
If your order is already processed or has already shipped, and the address is incorrect, we cannot change the address. For other requests, please contact the Support team
We are unable to edit the billing address once your order is placed. Not to worry, as long as the shipping address is correct, you are able to receive the package.
Ecommerce is a global connector that bridges merchants with customers all over the world. Carviti is proud to empower anyone with designs and the drive to launch an online business, wherever they're located.
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